Delivery Policy

UK DELIVERY

We are happy to give an exact date and time for the delivery as the parcel will be delivered in 3-10 working days (unless stated otherwise).  No orders are delivered on UK bank holidays.  All delivery dates should be estimated from the date the order is dispatched.

Please allow at least 48 hours for pick and pack before dispatch.

British logistics

Standard shipping: delivery time of 3-10 business days (for reference), usually takes less (see product page).

Very occasionally, unavoidable factors can delay a parcel (bad weather or postal strikes, for example). If this happens we will let you know at the earliest possible time. We do ask for your patience if this happens.

The British standard logistics support Yodel, Hermes, DPD, Royal Mail, and other shipping methods. Our system will automatically match the best logistics according to your location, product size, weight, and other factors.

FREE Shipping

We offer free shipping to the UK mainland. However, free shipping is not available for some remote areas, due to the long distance from the local warehouse and high transportation costs. We apologize for any inconvenience and appreciate your understanding.

Remote areas in the UK

We do not provide free shipping services to remote areas in the UK.

If you need orders to be delivered to remote areas, please contact us and our team will send you a logistics quotation (if we can ship). After receiving the logistics quotation, you need to complete the payment in 24 hours. We are sorry for any inconvenience and appreciate your understanding.

Remote areas in the UK are as follows:

AB10-16, AB21-25, AB30-35, AB39, AB41-43, AB51-53, AB36-38, AB44-45, AB54-56; BT1-9, BT10-44, BT45-49, BT51-58, BT60-61, BT62-67, BT68-82, BT92-94; DD6-11; EH35-40, EH42-46; FK14, FK18-19, FK20, FK21; HS1-9; All IM; IV1-3, IV4-11, IV12, IV13-28, IV30, IV31-32, IV36, IV40, IV41-49, IV51, IV52-54, IV55-56, IV63; KA27-28; KW1-13, KW14, KW15-17; KY9-10, KY14-16; PA20-33, PA34, PA35-38, PA41-48, PA49, PA60-61, PA62-72, PA73, PA74-75, PA76-78, PA80; PH6-16, PH17-19, PH20-26, PH30-39, PH40-41, PH42-44, PH49, PH50; PO30-41; TD1-8, TD10-14; TR21-25; ZE1-3;

Highlands and Islands, Channel Islands, Northern Ireland (BT), BFPO, Isle of Man (IM)

And the areas whose postcode contains the following prefix: “ZE”, “BT”, “BF”, “IM”, “HS”

“KW”, “IV”, “AB36-38”, “AB54-56”, “FK17-21”, “PA20-80”, “PH15-50”, “KA27andKA28”, “TR-25”.

INTERNATIONAL SHIPPING

Now we ship to the US, Canada, Europe, and Australia.

Please allow 1-3 business days for processing.

Standard Shipping: US/CA/EU/AU—7-18 business days (Estimated), depending on destination and warehouse location. Please check the product page.

TRACKING INFORMATION

You will receive an email with a tracking number once your order is shipped but sometimes due to free shipping tracking is not available. For logistical reasons, items in the same purchase may be sent in separate packages even if you’ve specified combined shipping.

GENERAL INFORMATION

• Some oversized items may incur additional fees that will be noted on the product page. 

• The shipping price quoted during checkout may sometimes be subject to change, depending on the size and weight of the package.  In the event of an increase in cost, you will be contacted immediately with full details, and shipping will be postponed until full payment is received.
• We cannot send to PO Box addresses, so please ensure the delivery address provided is residential or business.

If you have any other questions, please contact us and we will do our best to help you out.

Order cancellation

All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, please contact us within 12 hours.

I Haven’t Received My Order

• Once an order is placed, you will receive a confirmation email, followed by a dispatch email with tracking as soon as the order has been sent. If you do not receive either, please check that you have provided the correct email address at checkout. You can call or email us to check as well.
• Once dispatched, please check the tracking link provided on the dispatch email before contacting us, in case the tracking can provide more information.
• Goods are normally received within above mentioned time, but on occasion, this can take longer.  In most cases, we ask that you wait a little more before we re-send your order.
• Before contacting us, please check the item you ordered was in stock at the time and not a pre-order item. It will state on the product page if the item is pre-ordered and when the stock is expected.

Pre-Orders

• If an order for multiple items includes pre-order items, this order will automatically be held until all pre-order items are fulfilled. It is highly recommended to order in-stock items separately if you need them sooner. If you need to amend anything or split such an order, please contact us at support@kicestore.com (splitting orders may require additional postage fees).
• Delivery dates for pre-order items are estimated by our suppliers and are subject to change. If the date changes on the product page, this will be due to either the initial estimate passing or a new estimate being supplied by the supplier. Please check the product page for any changes or contact us for more information on pre-orders at support@kicestore.com

I Want To Change My Delivery Address

• Please ensure that your delivery address is correct when placing your order. You can confirm this on your order confirmation received.
• If you want to change your delivery address after your order has been placed, please contact us directly at support@kicestore.com as soon as possible and before you receive a dispatch notification.
• If your order has already been dispatched, it is likely we will not be able to amend or re-route the parcel to a new address while in transit and will need to be returned to the sender before we can resend it.
• There may be an additional delivery cost involved if an item is returned due to the wrong address information provided.

What if I order more than one item?

We have several warehouses, if you have bought more than one different item your order may occasionally be sent in multiple packages and delivered separately. This means you will receive your purchase as quickly as possible. Please check the individual product page on the website to see delivery speeds for each item.

RETURNS POLICY

Your satisfaction is our #1 priority. We want you to shop with confidence. That’s why we proudly offer absolute satisfaction guarantees that ensure you’ll receive your item on time and as described.

Our highest priority is to make you happy, so everyone who shops on kicestore.com receives the following guarantees:

• full refund if you don’t receive your order.
• full refund if your order does not arrive within the guaranteed time (35 business days ).
• full or partial refund if the item is not as described.

Full refunds are not available under the following circumstances:

• your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
• your order does not arrive due to exceptional circumstances outside our control (e.g. delayed by a natural disaster).

All our products are backed with 14-day money back guarantee. Just send us a message on Contact Us page or contact us at support@kicestore.com and we will refund the purchase price.

Faulty items or incorrect orders: 

If you have received the wrong item or the item is faulty, you have 14 days to contact us via email and we will pay the return shipping. 

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. 

Changed your mind? 

If you change your mind about your order, you can still return it and receive a refund. 

Please note that you are responsible for the costs of returning items. This does not apply if you receive an incorrect, damaged, or faulty item. 

To return your order please ensure that your packing slip is included so that we have your order number. All parcels are sent back at your own risk. We would advise using recorded delivery as the parcel is not our responsibility until we sign for it.

We will only accept the return of the item(s) if sent back in its original unused condition.
We aim to apply all refunds and dispatch exchange items within 48 hours of the day they are received, although it can take longer during busy periods such as Christmas and sale periods.


Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Please note that the right to cancel and return for a refund does not apply to the following: “personalized goods or goods made to a consumer’s specification” – this includes all bespoke custom orders either placed on the website, by email or over the phone.

Additional non-returnable items:
– Gift cards
– Downloadable software products
– Some health and personal care items

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
– Any item not in its original condition is damaged or missing parts for reasons not due to our error
– Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@kicestore.com

Sale items (if applicable)
Only regular-priced items may be refunded, unfortunately, sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@kicestore.com and our team will guide you step by step.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.