Simply browse our store, add your desired products to the cart, and proceed to checkout. We accept major payment methods including credit/debit cards and digital wallets.

You may request changes or cancellations within 6 hours of placing your order by contacting our support team. After that, the order is processed and cannot be modified.

We ship to Europe, the UK, USA, Canada, Australia, and New Zealand.

Standard delivery times are:

• Europe & UK: 7–18 business days
• USA, Canada, Australia: 10–20 business days

Processing time: 1–3 business days

Yes. Once your order is shipped, you’ll receive a tracking number via email to monitor your shipment in real time.

• Orders may be subject to customs clearance depending on your country’s regulations.
• We cover basic customs for most EU countries.
• For other regions (e.g. US, Canada, Australia), the customer is responsible for any applicable duties, taxes, or import fees.
• Delays due to customs are outside our control but are rare.

We accept Visa, Mastercard, American Express, Apple Pay, Google Pay, and other secure options depending on your location.

Absolutely. KICEstore.com uses SSL encryption and PCI-compliant payment gateways to ensure your data is fully protected.

You can return eligible items within 30 days of receiving your order. Products must be unused, in original packaging. Some items may be non-returnable (e.g., intimate wear or health-related items).

Please contact our support team with your order number and reason. We’ll guide you through the process.

We're sorry! Contact us immediately with a photo of the item and your order number, and we’ll arrange a replacement or full refund.

You can reach us via:

• Email: support@kicestore.com
• WhatsApp: +447756357318
• Contact form: on our Contact page

Our support team is available Monday to Friday, 9 AM to 6 PM (GMT).